Privacy Policy

Effective Date: 01.06.2025

Welcome to HELA ZONE. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, services, and platforms.

By using our website or engaging with our services, you agree to the practices described in this policy.

Information We Collect

We collect the following types of personal information:

  • Personal Identification Information: Name, address, phone number, email address, and NIC (if applicable).
  • Order Information: Billing/shipping address, purchase history, and order details.
  • Payment Details: Credit/debit card information or bank details (processed through secure third-party providers).
  • Technical Data: IP address, browser type, device information, access times, and pages viewed.
  • Communication Data: Messages, emails, feedback, or any interaction with our customer service team.               

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases, updates, or promotions
  • Respond to your inquiries and provide customer support
  • Improve our services, website functionality, and user experience
  • Prevent fraud, ensure platform security, and comply with legal obligations

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL (Secure Socket Layer) encryption
  • Secure payment gateways
  • Limited access to personal information
  • Regular security audits and software updates

Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with:

  • Trusted service providers: Such as payment processors, courier services, or IT support—only as needed to fulfill our services.
  • Legal authorities: If required to comply with applicable laws, regulations, or legal proceedings.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Understand how you use our site
  • Remember your preferences
  • Offer a personalized browsing experience

You can choose to disable cookies through your browser settings, but this may affect some functionalities of the site.

Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information (where legally possible)
  • Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [Insert Contact Email].

Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those external platforms. We recommend reviewing their privacy policies before providing any information.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised “Effective Date.”